Security in the vibrant "Quartier du Flon" district

This hip district in the Flon area of Lausanne is a real crowd-puller – and it also meets high standards of security and cleanliness.

Work, shopping and leisure: a unique mix

"Le Flon" is currently Lausanne's hip district, packed with crowd-puller venues that attract around 7.5 million visitors every year. Its rising popularity is due in no small measure to the Mobimo Group, one of Switzerland's leading real estate companies. Mobimo is the sole owner of the 55,000 m2 site, where it has successfully put its ideas of contemporary urban development into practice. The concept is based on high-calibre architecture and design of public areas combined with extremely diverse usage.
The range on offer includes 90 shops, restaurants and bars as well as entertainment venues such as cinemas, art galleries, night clubs and a bowling alley, not to mention fitness facilities, a designer hotel, a crèche, training centres, municipal administration departments, offices, apartments, an extensive underground car park, and much more besides. "Le Flon" is brimful of vibrant life for almost 24 hours a day throughout the year thanks to its constantly changing range of offerings and numerous cultural events and festive occasions.

 

Preventive services with discretion and efficiency

In any meeting place for people of all ages from diverse backgrounds, challenges arise in terms of good order and security – and they have to be confronted in virtually every bustling city centre nowadays. "There's plenty going on here, especially during the night and at weekends," according to Mr Jan Tanner, who is responsible for real estate in the French-speaking region of Switzerland and is Mobimo's District Manager in Flon. "We aim to guarantee optimum security for all our visitors at all times – but we want to achieve that without detracting from the good ambience here." Mobimo has entrusted Protectas with this challenging assignment.
The security company is expected to ensure that everyone in the district feels constantly at ease by providing a service that is discreet as well as efficient. One particular aspect involved in this is compliance with the rules of conduct. There is zero tolerance for vandalism, littering and unseemly behaviour that disrupts public order or restricts the freedom of other visitors. This work – which should primarily have a preventive effect – is accomplished by Protectas staff throughout the district: in the pedestrian zone as well as the entrance lobbies and corridors of all the buildings.

 

Two positive points: flexibility and constant optimization

Mr Jan Tanner considers that there were good reasons for awarding the security mandate to Protectas: "Protectas' conscientious approach and their corporate values are in keeping with the high quality of the services we aim to offer to our tenants, their customers and, ultimately, to the people of Lausanne." Mobimo's manager for French-speaking Switzerland comments on the experience to date: "We're highly satisfied with the way that the Protectas employees carry out their duties on their patrols through the district. Another key factor for us is the flexibility shown by this company: we can always count on support from extra Protectas staff to ensure the safety and security of the public and people attending our numerous gala occasions and events."

Staff responsible for these aspects at Mobimo and Protectas are in regular contact to discuss previous operations, current events and new requirements – always with the focus on continuing to improve security in the district. Mr Tanner appreciates this contact, and he also values the good collaboration between the Protectas employees and the police. The Flon district manager knows that the work undertaken by Protectas meets with a good reception from his customers – the tenants of the properties: "I get positive responses," Jan Tanner comments in conclusion.

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