19 March 2020
Thanks to our Call Center, you will benefit from an uninterrupted 24/7 hotline service so you can interact more efficiently with your staff, customers and tenants.
The Protectas Contact Center Service is a national service hub, set up so that you can offer rapid service for your customers, staff and tenants – with a phone number they can reach 24 hours a day on every day of the year. Our operators have the specialist skills needed to understand a variety of situations and swiftly find solutions for them.
Rest assured that your business is in safe hands with us when you are not available. We are always standing by to take rapid action to protect your assets. We offer a wide range of services including on-demand property or security services (e.g. for lifts), or an extension of the service you yourself provide for your customers.
Our Contact Center Service offers nationwide coverage from our alarm receiving and video surveillance centres in Geneva and Zurich. The service is available in Switzerland's different national languages, with georedundant backup to ensure full coverage. Your customers, staff and tenants can call a regional telephone number to reach us. This gives them a stronger feeling that we are close at hand. You can choose how our operators will respond when they answer a call: do you want a general greeting for your customers, or would you prefer a personalised welcome message?
Some examples of how the service is used: