Hanane Jabrane, Duty Officer, Geneva Airport

I am a Duty Officer in airport security, passionate about field operations, training, and teamwork. 

I work in a dynamic environment where rigor, people, and a strong sense of service are essential. Positive and committed, I enjoy supporting teams and helping to create an atmosphere of trust and professionalism.

The airport environment has always fascinated me, and Protectas represented an opportunity to grow within a demanding and stimulating professional setting. 

I found strong values and genuine career development opportunities here. Contributing to security while remaining close to the teams gives real meaning to my work.

I started in the field, at the heart of operations, which allowed me to gain solid practical experience. 

Those early years taught me the importance of rigor, adaptability, and teamwork. They naturally led me to evolve into the role of Duty Officer, with responsibilities related to coordination, operational support, and training.

Today, I work as a Duty Officer in airport security. 

I coordinate operations, support teams on a daily basis, and ensure compliance with security and quality standards. I also have a training role, allowing me to act as a training reference and support security officers in their professional development.

What I enjoy most is the human aspect of the job and the team dynamic. 

I like supporting colleagues, sharing my experience, and contributing to a calm and efficient working environment. In this profession, a strong sense of service, active listening, and kindness are essential.

My main challenge is balancing operational intensity with the human support of teams. 

I manage this through strong organization, clear communication, and active listening. Maintaining perspective and staying solution-oriented allows me to move forward effectively, even in demanding situations.

All three values are essential in my profession, but I place particular importance on integrity and helpfulness. 

Integrity ensures a fair, ethical, and respectful attitude toward all passengers, regardless of their background, while also fostering mutual respect within the teams. 

Helpfulness complements this approach, as service orientation, listening, and kindness remain at the heart of our daily mission.

I see it as a strength and an asset for the teams. 

Women often bring a complementary approach, particularly in communication and the human management of situations. Today, it is above all competence and professionalism that make the difference.